You’re in good hands
We keep you informed, respond quickly and make renting with us easy.
Getting started with us
From your first search to picking up the keys, here’s what to expect at every step.
Browse properties
Look at what’s available and find your new home.
Inspect the home
Attend an open or book an inspection time.
Apply online
Our portal saves your details for multiple applications.
Have these ready when you apply
- Proof of identity: Licence, passport or similar
- Proof of income: Recent payslips or a bank statement
- Rental history: Past addresses and agent or landlord contacts
- References: Someone who can vouch for you
- A short note: We want to get to know you
After you apply
We aim to assess applications within one business day, so you’re not left waiting.
Application approval
If you’re approved, you’ll sign your lease electronically and we’ll set up payments.
Key collection
Once paperwork is done and payments cleared, you can collect your keys on your lease commencement date and move in.
Getting set up and living in the home
Here’s what to know before move-in and while you’re living in the property
Your bond is lodged with the Residential Tenancies Bond Authority (RTBA), where it’s held securely for the life of your tenancy. The RTBA will contact you to confirm the bond is in your name. You should respond promptly so your funds are recorded correctly.
We’ll set you up with simple, automated payments and show you exactly what’s due and when.
Your rent is due by the date in your tenancy agreement, which also sets out the payment methods we accept and where payments go. It’s your responsibility to make sure rent reaches us on time.
If money gets tight and you think you’ll struggle to pay, tell your property manager straight away. The earlier we know, the more we can do to help. If rent does fall behind, we follow the process set out in the Residential Tenancies Act for Victoria to sort it out.
You’ll need to connect electricity, gas, water and internet in your name before or on the day you move in.
We can point you to a free connection service that sets everything up in one call, so you’re not chasing providers on moving day.
We carry out routine inspections to keep the property in good shape and pick up any maintenance early. Your first is at three months of moving in, then every six months after that.
Your property manager will give you around seven days’ notice, in line with the Residential Tenancies Act. We keep inspections quick and low-fuss, and we’ll only ever need access during business hours, either with our keys or with you there.
If something needs fixing, report it to your property manager as soon as you notice it. When you sign your lease, we’ll show you the best ways to get in touch by phone, email or the renter portal. A photo of the problem always helps.
We will seek the owner’s approval to send a suitable tradesperson who’ll contact you to book a time that suits. For non-urgent work, we need the owner’s go-ahead first, so please don’t arrange repairs yourself or you could end up liable for the cost.
For an emergency, your first call is your property manager. After hours, if you can’t reach them, you’re able to contact an authorised emergency tradesperson directly to make things safe.
An emergency is anything that risks injury or compromises the safety or security of the property, like a burst pipe, a serious leak or a dangerous electrical fault. The Residential Tenancies Act sets out the full definition. If a repair turns out to be non-urgent, you may be responsible for the cost.
When it’s time to move on
If you’re moving out, here are the steps for finishing up, handing back the keys and moving on smoothly.
Your tenancy agreement rolls into a month-to-month arrangement at the end of the fixed term, which protects both you and the owner.
When you decide to leave, let your property manager know in writing at least 28 days ahead. Email is fine for this. This step applies even if your fixed term is almost up.
You’ll get confirmation within 24 hours and a vacating guide outlining all of the tips and pointers to ensure you return the property in the required condition. If you don’t hear back, contact us.
If you need to leave before your agreement ends, contact us straight away so we can talk through your options. Ending early can involve costs, such as rent until a new renter is found or the lease ends (whichever comes first), advertising, and a pro-rated letting fee. These are worked out once a new tenancy starts.
Once you’ve moved out and returned your keys, we carry out a final inspection.
It’s worth leaving the power connected until this is done. It can help with any final cleaning or checks and can speed up your bond return.
Your bond is held by the RTBA and can’t be touched by us or the owner during your tenancy. The RTBA will contact you once the bond claim/refund process is initiated by the property manager. You will be prompted to enter the bank details you would like the bond refunded into.
After the final inspection, the bond covers any damage beyond fair wear and tear. If anything needs attention, your property manager will be in touch to arrange repairs or cleaning so we can settle your bond quickly.
To give yourself the best shot at a full refund:
- Have the carpets professionally steam cleaned
- Use a professional cleaner for the property — we can recommend one
- Remove everything, take out the rubbish and put the bins out
At the end of your tenancy, the RTBA sends an electronic request to authorise the bond claim. Every renter on the lease needs to approve the refund.
A vacate clean returns the property to the condition it was in when you moved in, allowing for fair wear and tear. That usually means a thorough clean throughout, carpets steam cleaned, and the garden tidy if you had one. Ask your property manager for our vacate checklist so nothing gets missed.
Most issues can be sorted with a quick conversation, so talk to your property manager first.
If you can’t reach an agreement, you have the right to take the matter to the Victorian Civil and Administrative Tribunal (VCAT).
Consumer Affairs Victoria sets out your rights as a renter.
Already renting with us?
If you are renting a property that we manage and need support or urgent repairs information, go to our maintenance and renter support page.
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