Important Information
In particular, please note the following:
- Prices
Prices displayed on the website are current at the time of issue but may change at any time and are subject to availability.
- Images
Computer-generated images and artist impressions are used for conceptual purposes only and should be viewed as a guide.
- Links
Dynamic Residential assumes no responsibility for the content of third-party websites or for any losses that may arise from the use of a third-party website. The presence of a link does not necessarily indicate endorsement or association with the third-party website owner. - Cookies
Area Specialist Dynamic uses cookies or other tracking mechanisms to support its website. Our cookies do not collect personal information. Cookies are small data files containing a unique ID number that are transferred to your computer to enable our servers to recognize your IP address each time you visit our website. This allows us to analyze trends, administer the website, track users’ movements, and gather broad demographic information. This data helps us improve our online products and services. Cookies can be disabled via your internet browser, though some functionality of the website may be affected. - Security
As the internet is inherently insecure, we cannot guarantee the security of information transmitted online. We also cannot guarantee that information you supply will not be intercepted during transmission. You transfer any personal or other information to us at your own risk.
Dispute Resolution Process
How to Make a Complaint
Area Specialist Dynamic aims to make it easy for you to raise any issues or complaints. We recommend first discussing your concerns with the agent, representative, or property manager handling your matter.
If you are not satisfied with the outcome, you may escalate the matter by contacting our General Manager:
- Telephone: +61 481 274 833 or +61 3 8600 1200
- Email: ledwards@dynamic-group.com.au
- Post: PO Box 181, Abbotsford, Victoria 3067
Please include details of your complaint and the outcome you are seeking, if applicable. If you need assistance describing or submitting your complaint, or would like to discuss the matter informally first, please contact us.
How We Will Handle Your Complaint
Your complaint will be reviewed by our Manager to ensure it is fully examined and addressed in accordance with our process.
All details will be treated in strict confidence. If discussion with external parties is required, we will seek your consent first. We will ensure you have the opportunity to explain your concerns clearly. Where needed, a meeting may be arranged to find a satisfactory resolution.
Timeframes
We aim to resolve complaints as quickly as possible. The timeframe will depend on the nature and complexity of the issue. We will acknowledge your complaint within two business days, provide a likely timeline, and aim to finalise the matter within five business days. You will be kept informed throughout the process.
Possible Actions
Depending on the nature of your complaint and desired outcome, we may:
- Take steps to rectify the issue
- Provide additional information or clarification
- Adjust our policies or procedures if a broader issue is identified
If You’re Still Unhappy
If a satisfactory outcome cannot be reached, you may escalate the matter to the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria. EARS offers information, advice, and dispute resolution for real estate issues.
Website: www.consumer.vic.gov.au
Due Diligence Checklist
Before purchasing a home or vacant residential land, you must consider any issues that may affect the property. The due diligence checklist is a helpful tool for identifying potential risks:
https://www.consumer.vic.gov.au/duediligencechecklist