Keeping renters
in the loop

​Meet Alex - Your 24/7 Virtual Assistant​

Alex is our friendly chatbot, here to help you instantly with common requests like:


  • "How much is my rent and when is it due?"
  • "My hot water system isn't working."
  • "I need to add someone to my tenancy."
  • "The dishwasher won't switch on."

Or anything else you need assistance with - Alex has you covered!


Available anytime, completely free, and no account needed.

​Here are ways to get support​

  • Start your chat with Alex by clicking the chat button in the bottom right corner of this page.

  • Or simply text the word "Dynamic" to 0488 883 644.


Resources
We've partnered with Rental Heroes to bring you this new support experience.
You can review their FAQ guide here.​
What repairs are considered
emergency repairs?
An urgent or emergency repair is essentially any serious problem that compromises the safety or security of the property, is causing significant damage or places the renter in immediate danger.

For all Electrical or Gas Emergencies please contact Detector Inspector on 1300 134 536 as a first option. 

If they advise your property is not on their service list, proceed with the trade options for Electricians or Plumbers below.

For any after hours emergency maintenance requests, please use the chat tool on this page or 24/7 assistance.

Urgent repairs include

✓ A burst water service

✓ A blocked or broken toilet system

✓ Serious roof leaks

✓ Gas leaks


✓ A dangerous electrical fault


✓ Flooding or serious flood damage


✓ Serious storm or fire damage


✓ An essential service or appliance for hot water, water, cooking, heating, or laundering not working

✓ Gas, electricity or water supply not working


✓ A cooling appliance or service provided by the rental provider not working

✓ The property not meeting minimum standards

✓ A safety-related device, such as a smoke alarm or pool fence, not working


✓ An appliance, fitting or fixture that is not working and causes significant water wastage


✓ Any fault or damage that makes the property unsafe or insecure, including pests, mould or damp caused by or related to the building structure


✓ A serious problem with a lift or staircase

Emergency Trade List

Most Maintenance Types
Good Maintenance
T: 1300 998 898
E: office@goodmaintenance.com.au


Plumber
Melbourne Plumbing Group
T: 1300 116 486
E: info@melbourneplumbinggroup.com.au


Flood
Flood Response
T: 1300 819 396
E: service@floodresponse.com.au


Electrician
Lume Electrical Services
T: (03) 9532 3723
E: info@lumeservices.com.au


Handyman
Hire A Hubby
T: 1300 171 790
E: southyarra.vic@hireahubby.com.au


Locksmith
Wynns Locksmiths - North
T: (03) 9495 1122
E: keys@wynnslocksmiths.com.au


Heating/Cooling
Simple Air Solutions
T: 0400 089 138
E: markconwayaircon@gmail.com


Smoke Alarms
Detector Inspector
T: 1300 134 563
E: info@detectorinspector.com.au


Appliances
Do All Appliances
T: 1300 366 365
E: bookings@doallappliances.com.au

Trusted by landlords and renters

No two properties are alike. 
As a renter, we'll make sure you have all the information you need to enjoy your new home.

We're here to help. We provide a streamlined renting experience, from connecting services and making rent payments easy, to ensuring our agents are easily contactable to help with any issues.

As the touchpoint between landlords and renters, we take our responsibility very seriously.
We support our renters, so they feel at home and can enjoy the property - while our landlords can rest easy knowing we've chosen well, and their property is in good hands.
Renting A Home: Guide for tenants Renter/Tenant Portal
x
Step 1. Enter your property address
    Next Step
    x
    Step 2. Enter your details
    Go back Next Step
    x
    Step 3. More information about your property (optional)
    Go back